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"Just wanted to tell you how nice it was to be remembered this morning-by name, by Jeffrey.
Starting at a new dealership, one as large as yours, can be a bit confusing, especially to an older person. Jeffrey was so kind and helpful, showing me "the ropes", explaining the service procedures, getting coffee. It was a good beginning to, I hope, what will be a long relationship.
New customer- Barbara P.
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"how nice it was to be remembered this morning-by name, by Jeffrey"
"12/28/2010:"Rose .B.-- I bought my 2003 Honda from El Cerritto Honda 7 years ago. When I bought the car, I did not realize that what would matter most was the service. The Service Team at El Cerrito Honda Is EXCELLENT! My service consultant, Paul Forte, is the best. He listens and does not "Sell" me things I do not need. Paul enlists trust. I have worked with other team members who also have the same work ethic, satisfining customer's needs. This may sound cheesey but I love the cupons I recieve from Honda for service. Provides me great savings. My car now has 141,138 miles and still going.
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"The Service Team at El Cerrito Honda Is EXCELLENT!"
"1/1/2011: "williams m -- Al @ Honda of El Cerrito is the best! He was personable, professional and saved me $$
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Al @ Honda of El Cerrito is the best!
"" Reviewed by Keala V.; San Anselmo, CA...I had a great experience at this dealership. My sales lady, Elsa, and Rick in financing were really helpful and patient. They worked really hard to get me into the right and perfect car for my not so perfect credit situation. I had almost given up on the idea of getting a new/used car because my credit history is not perfect and I was turned down at numerous places. But the people at Honda of El Cerrito did everything they could to help me and I am so grateful. I love my used CRV and I wouldn't have been able to get a new car had they not given me a chance. Thank you Honda of El Cerrito!" Real People. Real Reviews.® Yelp Honda of El Cerrito 11755 San Pablo Ave, El Cerrito, CA 94530 9/30/10
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"I love my used CRV and I wouldn't have been able to get a new car had they not given me a chance."
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Reviewed by Freddie B.
I can't speak for the rest of the sales team, but Silvia Garcia is a wonderful person to work with. She is down-to-earth, no B.S., just plain NICE. She made buying a car relatively painless. Unlike other car salespeople I've met, she doesn't sleazily pressure you. Her customer service skills are excellent - she makes you feel as if YOU, the customer, is the most important participant in the transaction. (Gee, what a concept for customer service.) We also worked with Virginia Trumbull in the financing department who was also kind, down-to-earth, and not sleazy. Both SIlvia and Virginia laid it all out on the table, which helped us feel as though we were making an educated purchase. If the sleaze of car-buying makes your skin crawl, I HIGHLY recommend working with SILVIA GARCIA!
Real People. Real Reviews.® Yelp
Honda of El Cerrito
11755 San Pablo Ave, El Cerrito, CA 94530
8/25/2010
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"she makes you feel as if YOU, the customer, is the most important participant in the transaction"
"I wanted to leave a posting of a positive experience that I had with Honda of El Cerrito.
My family and I had been shopping for a new car for quite some time and we had made a deal at ANOTHER Honda dealership (big mistake.) The GM at this other dealership became rude, obnoxious and very unprofessional!
I immediately called Honda of El Cerrito in hopes of a backup and was very fortunate to make contact with Ashlee Corbin in their Internet sales department. I told her of the offer we had on the table with the other disrespectful dealership, she took all the info on the vehicle and said that she would check to see if she could match the offer and the she would call me right back.
Within 5 minutes, I received a call from Ashlee not only matching the price, but also offering the exact car my parents wanted with the ability to take delivery on the same day! That was awesome Ashlee, Thanks!
My wife and I will be shopping for a new vehicle to replace her high mileage CR-V in the next year or so and we will definitely return to visit Ashlee first.
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"Within 5 minutes, I received a call from Ashlee not only matching the price, but also offering the"
"9/30/2010 "Keala v-- I had a great experience at this dealership. My sales lady, Elsa, and Rick in financing were really helpful and patient. They worked really hard to get me into the right and perfect car for my not so perfect credit situation. I had almost given up on the idea of getting a new/used car because my credit history is not perfect and I was turned down at numerous places. But the people at Honda of El Cerrito did everything they could to help me and I am so grateful. I love my used CRV and I wouldn't have been able to get a new car had they not given me a chance. Thank you Honda of El Cerrito!
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"the people at Honda of El Cerrito did everything they could to help me"
"Reviewed by aaron s.
I spent hours talking to 5 different dealers regarding the Honda Fit. Paulina and Ashlee were by far the most helpful, direct, and honest of any of the dealers. I would start any future car search with them...there is no sense of pressure, only a sense of wanting to help
Real People. Real Reviews.® Yelp
Honda of El Cerrito
11755 San Pablo Ave, El Cerrito, CA 94530
8/25/2010 "
aaron s.
"Reviewed by CM K.
I was looking for a new 5-speed honda civic or Accord. I could not find a 2010 in the state of CA but did find a used civic at El Cerrito Honda, which is 1.5 hours north of where I live. Although I didn't want to purchase a car from a dealer that far away, it was the nicest and newest 5-speed I could find in the state of CA. I must say, it was a positive experience. Sales--Mehdi. As a east coast, NYer, I wanted bottom line and none of this back/forth time wasting negotiating; he was very professional and "quickly" negotiated fair price. Rick in finance was equally professional providing good sound advice. I also worked with Jim Praul in the service dept, as I wanted to work with my local dealer instead of going to El Cerrito. Jim was helpful in many ways. Overall, customer service, is what makes someone come back and I will purchase another car from this dealer because of their customer service.
Real People. Real Reviews.® Yelp
Honda of El Cerrito
11755 San Pablo Ave, El Cerrito, CA 94530
8/06/2010
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"he was very professional and "quickly" negotiated fair price"
"" Reviewed by Lea B; EL Cerrito, CA.......I have been looking for a new car ever since my 1995 Jetta with over 200,000mi is no longer drivable. I knew I wanted a new Honda so I emailed all the Honda Dealership's Fleet Departments in a 50mi radius to get quotes. Half the dealerships didn't even respond until days later. Honda of ******** responded but certainly did not put up a fight to get my business, in fact after two emails back and fourth Honda of ******** suddenly sold the car I wanted and stopped all email communication so I took that as a we don't give a damn about your business. El Cerrito was in constant contact with me throughout this entire process to work with me to get me the best deal on the exact car I wanted. My husband and I work with Erik and Bill at El Cerrito and they took care of us and made buying a car no at all as grueling and frustrating as Honda of ********. With El Cerrito, I got the car I wanted at a killer deal and I know that El Cerrito will continue to take care of my car for years to come." Real People. Real Reviews.® Yelp Honda of El Cerrito 11755 San Pablo Ave, El Cerrito, CA 94530
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"I know that El Cerrito will continue to take care of my car for years to come"
"" Reviewed by Frank and Carol P.; Martinez Ca; .....Wow, OK, I have bought a few cars in my life and dealt with all sorts of sales men, from the first phone call I made, answered by a real sales person instead of a phone attendant, to the test drive and sales forms, and final purchase -the staff at Honda of El Cerrito did it right. We bought a used Element for my brother in-law, there were some hurdles and all were taken care of with ease. Very good experience. A big thank you to Al Revelli and the sales staff." Real People. Real Reviews.® Yelp Honda of El Cerrito 11755 San Pablo Ave, El Cerrito, CA 94530
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"Very good experience. A big thank you to Al Revelli"
"Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mehdi Nadi, Ash Lee Corbin
My Review of Honda of El Cerrito:
I bought a new 2010 Honda Accord EX from this dealer earlier this week. My experience with them was the best I have ever had after 40 years of buying cars.
I began with the internet department and was offered a reasonable deal for
the new car and my trade-in. My appointment with the sales associate was handled in
a very professional manner and all questions answered in a knowledgeable manner. I even got a tour of the service department. What I really appreciated about my
experience was that no one was pushy or tried to sell me something I did not want.
I also appreciate this dealership's regular support of our local NPR radio station!!
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"no one was pushy or tried to sell me something I did not want."
""I just wanted to let you know that I received wonderful service from Cameron ( a porter?) who helped me get new windshield wiper blades for my Honda when I stopped by this morning, 10/23/10.Cameron was very pleasant and efficient!I thanked Wayne, the service manager on duty, but I wanted to thank you too for employing such wonderful staff. The kind of service Cameron and your staff provided this morning makes me want to continue to come back to Honda of El Cerrito for all my Honda service needs!
Sincerely,
Barbara L""
"makes me want to continue to come back to Honda of El Cerrito for all my Honda service needs!"
""10/27/2010....Lisa W.; East Bay, CA....My boyfriend and I was looking into buying a honda civic to replace an old car we have. We did a lot of researching and getting quotes from different bay area honda dealers. Honda of El Cerrito was quick to response and gave us a really quote on the car we want. They have the color we want and the price was just within our budget. Silva, who was our sales person, she was really nice and sweet to us. She went through all the paper work with us and trying to get the best deal for us even though it was 10 o'clock at night. Everything went really smooth. When we got the car everything was clean and what we expected to be. My boyfriend and I really appreciate her time and effort to help us out. I would totally recommend Silva as your next honda sales person. She's an AWESOME woman!"
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"I would totally recommend Silva as your next honda sales person. She's an AWESOME woman!"
"12/28/2010:"Rose .B.-- I bought my 2003 Honda from El Cerritto Honda 7 years ago. When I bought the car, I did not realize that what would matter most was the service. The Service Team at El Cerrito Honda Is EXCELLENT! My service consultant, Paul Forte, is the best. He listens and does not "Sell" me things I do not need. Paul enlists trust. I have worked with other team members who also have the same work ethic, satisfining customer's needs. This may sound cheesey but I love the cupons I recieve from Honda for service. Provides me great savings. My car now has 141,138 miles and still going.
"
The Service Team at El Cerrito Honda Is EXCELLENT!
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Honda of El Cerrito - El Cerrito, CA
Contact Internet Sales Department
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